Follow-Up Queue Laboratory

Customer disputes $340 charge on invoice. Claims technician was late and promised discount. 5 days overdue — escalation risk.

Estimate for full roof replacement sent 3/21. Customer said she needed to check with husband. 3 days overdue.

Survey email sent 3/24, link not clicked. Service was AC installation 3/23.

Customer requested AM callback. Confirm HVAC tune-up for Tuesday.

Customer angry about technician no-show on 3/26. Rescheduled but wants manager callback. Urgent — do not delay.

Texted reminder yesterday — no reply. Call to confirm plumbing inspection.

Text reminder sent. Service was drain cleaning 3/25. High-value customer.

Complaint filed 3/26 — AC unit installed 3/24 not cooling properly. Requesting re-service and partial refund discussion.

Kitchen remodel estimate $18,400. Customer wants to compare 2 other quotes.

Requesting itemized breakdown of labor charges on invoice INV-9072.

Email sent 3/24, no response. Window installation tomorrow AM.

Payment plan request for $2,100 balance. Pre-approved for 3-month split per manager.

Basement waterproofing estimate pending approval. Customer is on vacation, back today.

Furnace replacement completed 3/25. Customer seemed satisfied. 5-star potential.

Left voicemail on 3/26. Electrical panel inspection needs PM slot confirmed.